Returns & Exchanges
At Wallace Bishop, we want you to cherish your jewelry for a lifetime, which is why we offer a 21-day change-of-mind return policy for most items purchased online. If you are not completely satisfied with your selection, you can return or exchange your piece provided it is in original, unworn condition with all packaging and documentation.
Initiate Your Request
Contact our customer service team or visit our online returns portal with your order number and email address to begin the return authorization process.
Prepare Your Package
Carefully pack your item in its original Wallace Bishop presentation box, including all certificates, warranty cards, and a copy of your tax invoice.
Secure Shipping
Affix the provided return shipping label and drop your package off at any Australia Post outlet, ensuring you obtain a tracking number for your peace of mind.
Inspection and Refund
Once our quality assurance team confirms the item meets our return standards, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing